Privacy Policy

Last updated: July 2026

This policy explains how Naghmeh Ghodselahi handles personal information collected through this website.

1. Information collected

We collect the information you choose to provide in contact and consultation forms, such as your name, email address, business details and message. Consultation requests also record limited technical information, including IP address and user agent, to prevent spam and protect the service. If you use Nova, the AI assistant, your messages and a pseudonymous session identifier are stored to provide the conversation.

2. How information is used

Information is used to respond to enquiries, assess or arrange consultations, provide requested services, prevent abuse, and improve the website and Nova. Please do not include sensitive personal, financial, health or confidential business information in forms or chat unless it is necessary and you are authorised to share it.

3. Service providers

We use service providers to operate the website and deliver services, including Supabase for data storage, Resend for email notifications, Peivand CRM for lead notifications, and AI service providers used by Nova. Information is shared with these providers only as needed to provide the relevant service. These providers may process information outside Australia.

4. Retention and security

We retain information only for as long as reasonably needed for the purpose it was collected, to manage our records, or to meet legal obligations. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

5. Your choices and contact

You can ask to access, correct or delete personal information we hold about you, subject to applicable law and record-keeping requirements. To make a request or ask a privacy question, email hello@naghmehg.com.au.